Help and support center

Find clear, straightforward answers about Utility Metric. Learn how our independent energy analytics software works, how we safeguard your data, and how you can track and optimize your utility costs across homes or commercial facilities.

Frequently asked questions

Everything you need to know about our cloud software, account privacy, bill management, and business capabilities.

Is Utility Metric a utility provider or affiliated with my power company?

No. Utility Metric is an independent software platform designed specifically for managing, tracking, and analyzing utility data. We are not a utility company, power provider, or official representative of any energy supplier.

What does Utility Metric actually help me manage?

Utility Metric provides comprehensive tools to organize utility bills, monitor electricity and energy consumption, analyze cost trends, and set alerts. For businesses, our platform also supports multi-location expense tracking, custom energy reporting, and centralized oversight.

What information do I need to provide to use the platform?

You only need to enter basic property details and upload or input your billing and usage figures. We design our software to minimize the personal information required, so you can track expenses without unnecessary friction.

Do you need my utility login passwords or payment details?

No. We do not require utility account passwords or payment-card information for basic bill tracking and energy analysis. We never initiate utility payments or alter your existing utility accounts.

How is my utility and personal information protected?

Customer information is safeguarded using industry-standard technical and organizational security measures. Access to your data is strictly limited to authorized systems and personnel needed to deliver platform features.

How does pricing work, and can I cancel my plan?

We offer transparent subscription plans tailored for individual households and scalable multi-property businesses. All billing intervals and terms are presented clearly before signup, and you can cancel your subscription at any time.

Can businesses manage multiple locations under one dashboard?

Yes. Our business solution enables multi-facility management, allowing managers to compare consumption rates across locations, consolidate expense reporting, and spot anomalous energy spikes across your entire portfolio.

Where can I get help if my question is not answered here?

If you need further assistance, our team is ready to help. You can call our team directly or submit an inquiry through our Contact page for prompt support with account setup, platform features, or plan details.

Ready to take control of your utility data?

Explore our software solutions today or reach out to our team to discover how easily you can organize utility bills and reduce overhead expenses.